Exterior of our new store Interior of our new store
Visit our retail store at
501 West Commercial Street
in East Rochester, New York

Customer Service

For Richards & West Customer Service and Sales Support please call 585-461-3022, toll free at 800-234-9378 or e-mail service@richardsandwest.com.

Our Customer Service Representatives are available from 9:00AM to 5:00PM EST Monday through Friday.

Our store at 501 West Commercial Street in East Rochester, New York is open From Monday through Friday 9:00am-5:00pm
Thursday 9:00am to 7:00pm.